STORE POLICY

Returns & Refunds

AJ Activewear return and refund policy.

You can request a refund on non-sale items within 14 days of receipt. Items must be returned within 14 days. ​You will be offered either a full refund of the cost of your item(s) (excluding postage paid) back to your method of payment.

We do not offer refunds or returns on gift cards, discount codes, charity pieces or sale items.

In order to be eligible for a refund, you have to email admin@ajactivewear with:

Order Number, Full Name, Item(s) to be returned and Reason for returning.

Upon receipt of email with all details you will then be issued with our return address. When you send back your item(s) i​It is advisable to ask for proof of postage from the Post Office as we are unable to take responsibility for any lost parcels. We cannot be held responsible for losses of items returned back to us using a non-tracked service. Once we have received your item(s), your refund will be issued within 14 days. Please note that all return postage is paid for by the customer.

Any discount codes used on the original order cannot be reused or transferred when returning items, a full refund for the value of the order will be issued but the code will no longer be valid.

​If the items are received after 14 days, we cannot offer any refund. If you would like the items returned to you, you will need to pay the return postage.

Items must be returned in the original packaging. If the items show signs of being worn, damaged through misuse, smell of smoke or animals, you will not be refunded. ​If an item is returned to us from the post office due to not being collected by you, we are able to resend the goods but you will need to pay for postage. If the item is faulty, we will offer a replacement as soon as possible (subject to stock). Please inform us of any faults as soon as possible. Faulty item(s) will need to be returned to us before replacement is sent out.

We reserve the right to refuse a refund if we believe 'foul play'. AJ Activewear can not be held responsible for damage caused by the consumer.

Your refund will be issued within 14 days from the date we receive your returned item(s). If you have not heard anything within 14 days of returning your items, please email admin@ajactivewear.com.

Please note: For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact us on admin@ajactivewear.com.

Privacy & Safety

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at admin@ajactivewear.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@ajactivewear.com.

Wholesale

Thank you for your interest in our products. If you would like to know how to become an AJ Activewear wholesaler then please email admin@ajactivewear.com with the following details.

Business Name:

Type of Business:

First Name/Last Name:

Your Role (owner/buyer/local trader etc):

Business Website &/or Facebook Page:

Business Address & Postcode:

Email Address:

Phone Number:

Description on what products you are interested in:

 

Once we receive your email, we will contact you in 24-48 hours to find out how we can best meet your needs.

We look forward to speaking with you.

 
Payment Methods

- Credit / Debit Cards

- Offline Payments

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